At Galix Dream Projector, we are pleased to provide FREE standard shipping on all orders worldwide. We strive to ensure your package arrives securely, transparently, and as efficiently as possible.
Order Processing & Dispatch
- Processing Time: Orders are typically processed, inspected, and packed within 1–2 business days (Monday through Friday, excluding public holidays).
- Dispatch Notification: Once your parcel leaves our fulfillment center, you will immediately receive a shipping confirmation email containing your direct tracking link and unique tracking code.
- Tracking Activation: Please allow up to 48 hours from the time you receive your confirmation email for carrier scan data to populate and update within tracking networks.
Tracking Your Shipment
Every order includes end-to-end tracking so you can follow your package’s journey:
- Access your tracking link directly via your shipping confirmation email.
- You can also monitor your delivery status by entering your tracking number on universal tracking portals such as 17TRACK or Cainiao Global.
If your tracking link has not updated after 48 hours or you need assistance locating your code, reach out to our support team at [email protected].
Customs, Duties & Taxes
- International shipments may be subject to local import taxes, customs duties, value-added taxes (VAT), or clearance fees imposed by the destination country’s customs authority.
- All import duties, tariffs, and customs fees are the sole responsibility of the customer and are collected directly by your local postal authority or customs agency upon arrival.
- We recommend checking with your regional customs department prior to purchasing if you need detailed information regarding import fee thresholds.
Damaged, Lost, or Stolen Parcels
Every Galix Dream Projector undergoes quality inspection before leaving our distribution center. Once parcels are handed over to third-party shipping couriers, standard handling and transit conditions apply:
- Transit Delays & Carrier Damage: We cannot assume liability for transit delays, package loss, or handling damage caused by third-party carrier mishandling. In the event of transit damage or delays, please file an official inquiry with your local delivery courier directly.
- Customer Support Assistance: If an issue arises with your delivery, contact us at [email protected] with your order number, tracking code, and any carrier reference numbers. While carrier liability applies, our team will do our best to guide you through the carrier resolution process.
- Delivery Address Accuracy & Theft: We are not responsible for shipments delivered incorrectly due to erroneous or incomplete address details provided during checkout, nor can we accept liability for packages stolen after verified delivery by the carrier. Please ensure your shipping destination is secure and accurate prior to placing your order.