Refund and Returns Policy

Refund & Returns Policy

At Galix Dream Projector, we are committed to delivering optical quality and customer satisfaction. Please read our comprehensive policy below regarding returns, order cancellations, refunds, and exchanges.

Returns Policy

Our return policy is valid for 60 days from the date your package is marked as delivered by the carrier. If more than 60 days have passed since delivery, we cannot offer an exchange, return, or refund.

  • Eligibility Requirements: To qualify for a return, the product must be in its original condition, complete with all included film slides, USB cables, accessories, manuals, and original retail packaging.
  • Functional Defects: Returns and refunds are primarily granted for items exhibiting verifiable manufacturing or functional defects. Satisfactory photographic or video evidence of the defect, along with valid proof of purchase (such as an order confirmation email or receipt), is required.
  • Change of Mind: Standard refunds are not offered for simple change of mind. Exceptional circumstances may be reviewed at our sole discretion, provided the item remains brand new, unused, and accompanied by proof of purchase.
  • Non-Returnable Items:
    • Gift cards and promotional vouchers
    • Downloadable digital content
    • Custom-made or personalized items
    • Perishable, sanitary, or hazardous materials

To initiate a return request, please email our support team at [email protected] before shipping any items back to us.

Order Cancellations

Because we strive to process, pack, and dispatch orders as rapidly as possible, cancellation requests can only be accommodated under strict time parameters:

  • Cancellations are accepted only within 60 minutes of placing an order.
  • Cancellations apply exclusively to full-priced purchases.
  • If you must cancel within this 60-minute window, immediately email [email protected] with your order number and subject line: “URGENT CANCELLATION REQUEST”. Once orders enter fulfillment processing after the 60-minute mark, they cannot be canceled or modified.

Refunds Process

  1. Inspection & Notification: Once your returned package arrives at our inspection facility, our technical team will review the unit and verify all components. We will send an email confirmation acknowledging receipt, followed by a formal notice regarding the approval or rejection of your claim.
  2. Payout & Processing: Upon approval, your refund will be credited directly back to your original payment method (credit card, debit card, or electronic wallet). Please allow 5 to 10 business days for your issuing bank or card provider to settle the funds.

Late or Missing Refunds

  • Check your online bank account or card statement balance again.
  • Contact your credit card issuer, as financial institutions often require internal clearance days before posted credits appear.
  • Contact your bank branch to verify incoming transfer status.
  • If you have completed these steps and still have not received your credit after 10 business days, contact our billing team at [email protected].

Product Exchanges

We replace products exclusively in cases of verifiable transit damage or internal component defect. If you received a defective unit and need a direct, identical replacement, submit your claim with clear photos or video of the issue to [email protected].

Return Shipping Guidelines

  • Shipping Responsibility: Customers are responsible for all return shipping postage costs. Original shipping fees and return freight charges are strictly non-refundable. If your refund is approved, any subsidized shipping overhead will be deducted from your total refund amount.
  • Transit Times: Transit times for incoming returns and outgoing exchange replacements vary based on your geographic location and local courier efficiency.
  • Tracking & Insurance: For items valued over $10, we strongly advise using a trackable courier service and purchasing package insurance. We cannot issue refunds or replacements for returned merchandise that is lost, damaged, or delayed in transit by third-party delivery services.
  • Final Authorization: No refund or replacement will be disbursed until the physical product has been delivered to our facility, fully inspected, and validated against our policy requirements.